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Free UK delivery on all orders over £150

Delivery & Returns

When shopping online, we appreciate how important it is to have peace of mind.
Below we have illustrated our designer's delivery rates and returns policy.

For any further queries for individual brands, please contact sales@weareponymous.com.

All delivery costs include VAT where appropriate.
Orders placed on the weekend will be processed on Monday. 

 

Region UK EUROPE EUROPE INTERNATIONAL
INTERNATIONAL
Service Standard Standard Special Standard Special
Parcel Tracking
No No Yes No Yes
Signature Required
Yes Yes Yes Yes Yes
Timescale
3-4 Business Days 5-7 Business Days 5-7 Business Days 7-14 Business Days 7-14 Business Days
Cost
£3.99 £9.99 £14.99 £14.99 £25.00

 

Please be aware that brands may not be able to ship to certain countries due to international incidents out-with our control, please email us if you are in doubt.
Customers placing orders from a country affected by international incidents will contacted via email.

For more information on current international incidents visit Royal Mail.

 

EU & International Delivery Information

Tracked & Signed services are not available
to all European and International destinations,
check options during checkout.

Customs or import duty may be added
to orders from International or non EU
member state customers and is out with
our control.

Delivery times can be delayed by
customs regulations. Delivery times
are an estimate only.

 

 

 


Delivery Service Note
UK Standard Includes Saturday delivery.
UK Express
Order before 3pm.
Delivery made by close of day, usually 5.30pm.
Includes Saturday delivery.
Postcode restrictions apply.  See table below.
EU Standard Customs or import duty may be added to orders out with EU member state countries.
EU Special Customs or import duty may be added to orders out with EU member state countries.
International Standard
Customs or import duty may be added to international or orders.
International Special
Customs or import duty may be added to international or orders.

 

Postcode Restrictions for UK Express Delivery

AB33-38
AB41-43
AB44-45
AB51-56 & 63
DD8-9
DD10
FK8 3
FK17-21
PH10-11
PH13-14
PH10-11
PH13-14
TD15 2
HS1-9
IV1-3
IV4-12
IV15-20
IV29-39
IV13-14
IV21-28
IV40-56
IV63
KA27
KA28
KW1-3
KW5-14
KW15
KW16-17
PA20-49
PA62-78
PA80
PA50-60
PA61
PA78
PH17 & 26
PH18-25
PH30-41
PH42
PH43
PH44
PH45-48
PH49-50
ZE1
ZE2-3

  

Returns

If for any reason you change your mind about an item you can return it for a refund.  We are happy to accept your returns on behalf of each brand within 14 days of purchase but they must be unused, unworn and undamaged i.e. in their original condition.  We will ask the brand you purchased from to carry out stringent inspections on each item that is returned within 14 days and if anything is returned damaged or in unsellable condition then they reserve the right to decline it. Parcels are returned at your own cost unless faulty.

Reasons for an item failing inspection include but not limited to:

  • Makeup stains.
  • Antiperspirant stains.
  • False tan stains.
  • Food & beverage stains.
  • Obvious evidence of use.
  • Protective

 

Unfortunately we are unable to accept returns on made to order & bespoke items, earrings, underwear, swimwear and some lingerie due to hygiene reasons unless faulty.

You have a legal obligation to take reasonable care of the goods and may not be entitled to a refund or exchange unless they are faulty or damaged upon delivery. Please be aware that initial postage costs will not be refunded unless items are faulty, incorrect or damaged upon receipt.

If your item is damaged on delivery, please email us at sales@weareponymous.com within 7 days.

 

UK Customers

How to return an item to us in seven easy steps

  1. Email sales@weareponymous.com to inform us of your wish to return an order.
  2. Make sure that the item is clean and returned in a new and unused condition (unless damaged or faulty upon receipt) and still has all relevant tags intact and attached. Place the item to be returned in the original packaging and we strongly recommend it is packaged safely for posting to prevent damage in transit.
  3. Complete all relating returns documentation and make sure that you include your order number and reason for return within your package.
  4. Use a secure, preferably tracked service and ask for proof of postage when returning your package incase the delivery does not reach us. We will provide a returns address.
  5. We will process your return as quickly as possible and email you to notify of receipt (we aim to have a resolution for each customer within 14 days). If you have not heard from us after this time then please email sales@weareponymous.com.
  6. After item inspection is complete we will contact you to either process your refund or organise your replacement.  On the rare occasion that an item fails to pass its inspection, we reserve the right to refuse the return and dispatch the item back to the customer. This excludes items damaged or defective upon receipt by the client. 
  7. As the agent for the brands, refunds are made promptly once this process is complete but as each card issuer/bank can vary in their timescales we estimate 5-7 working days for a refund to process.  We can only refund to the same payment method with which you made your purchase. All of our brands comply with this returns process.

 

Returns Address:
Please email sales@weareponymous.com and we will supply an address for the items to be returned to.

Please contact us at sales@weareponymous.com before returning your items.

 

International Customers

International customers can contact us via sales@weareponymous.com for specific instructions on how to return items from abroad.


For full details on returns and all Terms & Conditions please visit: http://www.weareponymous.com/pages/terms-and-conditions.

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